Support
Questions, answered.
Where do the pieces come from?+
Every listing is produced on demand through our print-on-demand fulfillment partner (Printful) on named base garments — the exact base product is listed on each product page. No warehouse guessing, no dead stock.
How long does shipping take?+
On-demand pieces are made for you first — allow 2–5 business days for production, then standard shipping times for your region. You'll get tracking as soon as it ships.
What about returns and exchanges?+
Wrong size or a defect? Contact us within 30 days and we'll make it right. Because pieces are made to order, we handle returns case-by-case instead of a warehouse restocking dance.
Is checkout secure?+
Payments run through Stripe — card details never touch our servers. The shop is currently in preview with Stripe test mode on: you can try the full checkout with test card 4242 4242 4242 4242 and no real charge is made.
What sizes do you carry?+
Most clothing runs XS–2XL or larger (up to 6XL on select pieces); each product page lists the exact range for its base garment.
What's 'The Merch'?+
The house line — the Mademoiselle tee and hoodies. The same tee we gift our models. Printed on Bella + Canvas blanks because those are the ones people actually keep.
Still curious? Say hi. A human reads everything.